Terms and Conditions

Terms governing use of the FlexQueries hosted service.

Last updated: July 25, 2026

These Terms and Conditions ("Terms") govern your access to and use of the hosted FlexQueries websites, applications, APIs, MCP server, and related services (collectively, the "Service"). In these Terms, "FlexQueries," "we," "us," and "our" refer to CYBRCOAST LLC, a Delaware limited liability company doing business as FlexQueries and operating the Service. Our Privacy Policy explains how we handle personal information.

By creating an account, adding funds, or using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you can bind that organization, and "you" includes that organization. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old, or the age of legal majority where you live, and capable of entering a binding contract. You must provide accurate account information and keep it current.

You are responsible for safeguarding your account, connected integrations, API credentials, and devices. You are also responsible for activity under your account unless you promptly notify us of unauthorized access. Contact support@flexqueries.com if you believe an account has been compromised.

2. The Service

FlexQueries provides SEO and AI-search visibility workflows, including keyword, domain, backlink, rank-tracking, site-audit, Search Console, and agent-assisted research features. Some features submit the domains, URLs, keywords, prompts, or other inputs you provide to third-party data or AI providers to produce the requested result.

Results may be incomplete, delayed, estimated, or inaccurate. Search engines, AI systems, websites, and third-party indexes change frequently. The Service is an analysis tool, not a promise of rankings, traffic, revenue, or inclusion in an AI response. You are responsible for deciding how to use its output.

We may add, change, limit, or discontinue features. We will try to provide reasonable notice when a material change significantly reduces a paid feature, unless urgent security, legal, provider, or operational circumstances make advance notice impractical.

3. Acceptable use

You may use the Service only lawfully and in accordance with these Terms. You must not:

  • access accounts, systems, websites, or data without authorization;
  • use the Service to violate privacy, intellectual-property, computer-misuse, anti-spam, export-control, sanctions, or other applicable laws;
  • upload malware, malicious instructions, or content intended to compromise the Service or a third party;
  • bypass rate limits, credit checks, access controls, or security measures;
  • probe or disrupt the Service or place an unreasonable load on it;
  • resell access to the hosted Service or share account credentials outside your organization without our written permission;
  • use output to make unlawful or solely automated decisions about a person's employment, credit, housing, insurance, health care, or other legally protected opportunity; or
  • misrepresent generated, estimated, or third-party data as verified fact.

Automated access is permitted only through interfaces we provide, such as the API or MCP server, and remains subject to balance, usage, and rate limits.

4. Your content and connected data

"Your Content" means the projects, domains, URLs, keywords, prompts, files, integration data, and other material you submit to the Service. You retain your rights in Your Content.

You give us a limited, non-exclusive license to host, copy, transmit, process, and display Your Content only as needed to provide, secure, support, and improve the Service and to comply with law. You represent that you have the rights and permissions needed for us and our providers to process Your Content as described in these Terms and the Privacy Policy.

You should not submit sensitive personal information, confidential client data that is unnecessary for the requested workflow, credentials in prompts, or content you are not authorized to use. You control which Google Search Console properties and other integrations you connect and may disconnect them at any time.

5. Third-party services and data

The Service relies on third parties, including search-data, AI-model, cloud, authentication, payment, email, analytics, and integration providers. Third-party services may have their own terms and privacy policies. Their availability, data, and decisions are outside our control.

You may not use the Service in a way that violates a connected provider's terms or a website owner's rights. References to third-party products do not imply endorsement or affiliation.

6. Account balance and payment

Hosted billing is pay as you go. There is no recurring subscription charge. You may add funds to your account balance in the amounts offered in the Service; the current minimum reload is shown on the Pricing page. Purchased funds do not expire while your account and the applicable balance program remain available.

You may optionally enable automatic reload and choose a balance threshold and reload amount. If you do, you authorize us to charge the saved payment method for that amount whenever the threshold is reached. Automatic reload is not a subscription, can be turned off in Billing at any time, and is turned off after a failed payment that requires your attention.

Credit-using actions are identified in the product. Charges are based on the underlying request and may vary with the provider, result depth, platform, location, or other options. Cost displays are estimates unless expressly identified as final. Provider pricing may change; we may update credit rates prospectively to reflect those changes.

We do not intentionally create negative credit balances or automatic usage overages. When the available balance is insufficient, a paid action should stop and ask you to add funds. You authorize our billing providers to charge your selected payment method only for manual reloads, automatic reloads you explicitly enable, taxes, and other amounts you approve.

Unless stated otherwise, prices are in U.S. dollars and exclude applicable taxes. You are responsible for taxes other than taxes on our income. If a payment fails, we may suspend paid access until it is resolved.

7. Promotional balance, refunds, and payment disputes

Promotional balance and eligibility may be limited and may not be combined, resold, or repeatedly claimed. We may end abusive or duplicate trials.

There is no subscription to cancel. You may ask us to refund unused purchased balance. Amounts already consumed through third-party requests are non-refundable unless required by law or caused by a confirmed billing error. Approved refunds reverse the corresponding unused balance. If the balance has already been reserved or consumed, the request requires manual review and paid actions may be paused while we reconcile it.

If a payment dispute is opened, we may pause paid actions and automatic reload for the affected account while the dispute is reviewed. If the dispute is resolved in our favor, the hold is released. If it is resolved against us, we reverse the balance attributable to the disputed payment; if that balance is no longer available, paid actions may remain paused while the account is reviewed. These controls do not limit any non-waivable rights you have under applicable law.

8. Intellectual property

The Service, source code, branding, documentation, and non-user content are owned by FlexQueries or its licensors and are protected by applicable law. FlexQueries is proprietary software. These Terms grant only the limited right to use the Service and do not transfer ownership or grant a right to copy, modify, distribute, or create derivative works from FlexQueries software.

If you send feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.

9. Suspension and termination

You may stop using the Service at any time. We may limit, suspend, or terminate access when reasonably necessary to address a Terms violation, fraud, abuse, security risk, non-payment, legal requirement, or material risk to the Service or another user. Where practical, we will provide notice and an opportunity to resolve the issue.

After termination, your right to use the hosted Service ends. We may retain or delete account data as described in the Privacy Policy and as required for legal, security, fraud-prevention, backup, and financial-record purposes. Sections that by their nature should survive termination will survive, including payment obligations, ownership, disclaimers, liability limits, and dispute terms.

10. Disclaimers

To the maximum extent permitted by law, the Service and all results are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, secure, or suitable for every use, or that third-party data and AI output will be accurate or available. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by law, FlexQueries and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, rankings, or business opportunities, arising from or related to the Service.

To the maximum extent permitted by law, our total liability for all claims arising from or related to the Service will not exceed the greater of (a) the amount you paid to FlexQueries for the hosted Service during the 12 months before the event giving rise to the claim or (b) US$100.

These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not apply where prohibited by law or to liability that cannot lawfully be limited.

12. Indemnity

If you use the Service for a business or organization, you will defend and indemnify FlexQueries and its personnel against third-party claims, losses, and reasonable costs arising from Your Content, your unlawful use of the Service, or your material violation of these Terms. This obligation does not apply to the extent a claim was caused by our own breach or misconduct.

13. Disputes and applicable law

Before filing a formal claim, you agree to contact support@flexqueries.com with a description of the issue and allow 30 days for an informal resolution. This does not prevent either party from seeking urgent injunctive relief or using a small-claims process where eligible.

Applicable law governs these Terms, and claims must be brought in a court with lawful jurisdiction over the dispute. Nothing here removes mandatory consumer protections or venue rights that apply where you live.

14. Changes to these Terms

We may update these Terms. We will post the revised version and change the "Last updated" date. If a change materially affects existing paid users, we will provide reasonable notice through the Service or by email. Continuing to use the Service after the effective date means you accept the revised Terms.

15. General

If part of these Terms is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, reorganization, financing, or sale of the Service. These Terms, the Privacy Policy, and any purchase-specific terms form the entire agreement about the hosted Service.

16. Contact

Questions about these Terms may be sent to support@flexqueries.com.

FlexQueries